1. Where can I send my invoices?
Check here to see both invoice posting methods.
All available email addresses to send your invoice can be found in this document.
2. Who can I contact from the Accounts Payable team?
In case you have any enquiries regarding invoicing or payment, please check this document for who to contact.
3. How can I sell my products on FARFETCH.com?
Please be aware that this website is not targeting retailers or boutiques. If you wish to sell on FARFETCH.com, please contact retailpartners@farfetch.com.
4. I received an email to participate in a sourcing event, what should I do?
Please follow these steps in order to properly participate in a sourcing event:
- Click on "View Event" which can be found in the email received.
- You’ll be redirected to a page where you should tick the box “I intend to participate in this event”.
- Click on “Enter Response”.
- Check and download all event's documents available.
- Enter your response.
- Click on “Submit Response to Buyer”.
Please contact your FARFETCH contact in case you have any questions.
5. How long does it take to be set up after I send my information?
After receiving all requested documentation, the AP team average lead time on supplier creation is 2 working days.
6. What is the information I need to send in order to be set up?
Please check the Requisites for Onboarding section.
7. How can I access CSP?
If you’re already linked as one of our suppliers, access CSP through this link.
For any questions, please take a look at this CSP guide.
8. What can I access in CSP?
Suppliers will be able to access all Purchase Orders requested by FARFETCH, as well as create the invoice directly on CSP and check the status of all invoices.
For any questions, please take a look at this CSP guide.
9. How will I receive purchase orders?
Purchase Orders will be sent to the email address chosen as the PO email. You can request to change this information at any time by contacting one of our team members.
Additionally, all POs will be available in the CSP account.
10. How can I check the status of my invoice?
Invoice status can be consulted in the CSP account, by going to the Invoices tab, and then checking the Status column.
For any questions, please take a look at this CSP guide.
11. How long does it take to be paid?
Invoices will be paid according to the agreed payment terms. You can consult the estimated payment date in the CSP account, by going to the Invoices tab, and then selecting the “Payment Information” view.
For any questions, please take a look at this CSP guide.
Please note that payment cycles differ according to the entity:
- FPT, FUK & FNL: Every Friday
- BRO: Every Tuesday
- All remaining: Fortnightly basis on Friday
12. What if I don’t accept the T&Cs?
We strongly recommend that you comply with and accept our T&Cs. Failing to do so will lead to a deeper contract negotiation.
13. What if I don’t accept the CoCs and Policies?
We strongly recommend that you comply with and accept our CoCs and Policies. Failing to do so won’t allow for any relationship with FARFETCH.
14. I believe I fit in the Inclusivity Program, should I let you know?
Of course! Please do let us know by sharing what you represent and how we can validate that information.
15. What do I need to know if I’m non-Portuguese supplying to FARFETCH Portugal?
Any income (as is determined in the applicable tax laws) paid by FARFETCH Portugal – Unipessoal, Lda. (“FFPT”) to entities that for tax purposes are deemed as non-residents in Portugal will be subject to withholding tax (25%), i.e. will be deducted from your payment.
Nevertheless, the withholding tax may be avoided if some requirements are met, namely if a tax treaty between Portugal and your country of residence is in force (v.g. Portugal/UK income tax convention).
Therefore, FFPT will not withhold any tax amount if – previously to the payment – you made available the following documents:
1. Claim for total or partial exemption from Portuguese withholding tax, under the convention for the avoidance of double taxation between Portugal and [your country of residence] (21-RFIform) – this document must be duly certificated by the tax authorities of your country of residence; or, alternatively,
2. Claim for total or partial exemption from Portuguese withholding tax, under the convention for the avoidance of double taxation between Portugal and [your country of residence] (21-RFIform) – this document must be filled and signed by you – and a Certificate of residence that states that 1) you are a tax resident in that country and 2) subject to income tax.
Please note that the above-mentioned documents are only valid for the year of issuance. Therefore, payments to be made in 2021 will require that all the tax forms/certificates are issued after January 1st, 2021.
If the required documentation is incomplete or not made available at all, FFPT will withhold 25% of the amount due. Nonetheless, it is possible to submit a claim for repayment of Portuguese tax (21-RFI form) in the next two years.
To ease any effort from complying with these legal requirements, please request for the 21-RFI form in which we highlighted the information you need to fill (if you are resident in a Spanish-speaking country consider the Spanish version attached). Please note that the form is issued in three copies, being the fourth page the reverse side/second page of each copy, so that the fourth page has to be printed out in triplicate.
16. How can I share my EcoVadis score?
Please follow the guidelines in this EcoVadis support article and send the scorecard to info.procurement@farfetch.com.
17. How can I register in EcoVadis?
If you wish to register and onboard in EcoVadis, please follow this link and fill in the registration form.
