What is an ethics concern?
An ethics concern is one that involves alleged conduct or business practices that are inconsistent with the law, our Code of Business Conduct and Ethics or our policies.
How do I report an ethics concern?
- Farfetch provides various channels to report an ethics concern: Visit the Farfetch Ethics website.
- Call the Farfetch Ethics Hotline toll-free numbers, listed on the Farfetch Ethics website, for your respective geographical location.
- Send an email at speakup@farfetch.com.
Who may contact the Farfetch Ethics hotline?
Farfetch encourages all of our stakeholders to contact the Farfetch Ethics hotline to voice their ethics concerns. Stakeholders include our employees (whether full-time or part-time and including employees at all business units), contractors, consultants, or freelancers, our customers, suppliers, and other third parties and individuals who are engaged in business activities with us.
Who operates and manages the Farfetch Ethics Reporting channels?
Farfetch Ethics Hotline (Web intake form and phoneline) are operated by NAVEX Global, a third-party vendor that is independent from Farfetch. Ethics reporting email addresses are directly managed by Farfetch’s Ethics and Compliance team. In all cases, privacy and confidentiality will be respected in accordance with applicable law.
Why has Farfetch engaged with NAVEX for Ethics Concern?
Farfetch has contracted with NAVEX to provide an independent and confidential hotline system. EthicsPoint is a comprehensive and confidential reporting tool created by NAVEX that enables management and employees to work together to address fraud, abuse, and other misconduct in the workplace while cultivating a positive work environment.
What all languages are supported by Farfetch Ethics hotline?
The Farfetch Ethics hotline supports English, Portuguese, Spanish, and Korean. In case of reports through phoneline, professional interpretations of 150+ languages including but not limited to Portuguese, Spanish, and Korean will be provided for the countries at which primary language is not English.
Will my contact with the Farfetch Ethics Hotline be confidential and anonymous?
Yes. All contacts with the Farfetch Ethics Hotline are confidential; meaning your contact will be kept private by Farfetch and information about your contact will be shared only on a need-to-know basis in order to investigate your ethics concern to the extent possible. Confidential contacts can be made by visiting Farfetch Ethics website, calling the Farfetch Ethics Hotline, or contacting directly by sending an email at speakup@farfetch.com (or by contacting the Ethics & Compliance team).
To remain anonymous (meaning that Farfetch will receive no personal details about you), you can submit an ethics concern by visiting the Farfetch Ethics website, or by calling the Farfetch Ethics Hotline and stating that you wish to remain anonymous.
Emails and calls that are made directly to Farfetch will show your contact information, so if you wish to remain anonymous, use the channels listed above instead.
When calling the Farfetch Ethics Hotline, these are your options for providing your personal details: (i) provide your personal details which will be provided to Farfetch, or (ii) remain anonymous and not provide any of your personal details.
What happens if I report an ethics concern through the website?
If you have reported your ethics concern to the Farfetch Ethics Hotline or through the Farfetch Ethics website, details about your ethics concern will be documented and sent to the Farfetch’s Investigations department. After you submit a web intake form, you will receive a Report Key and be asked to create a password. You can follow up on a previously submitted report using the report key and password.
Farfetch takes all reported ethics concerns seriously and will investigate to determine if any law, our Code of Business Conduct and Ethics or any of our policies have been violated. Regardless of the channel through which you report your ethics concern, it will be kept confidential to the extent possible. If you have shared your personal details, the investigator may contact you to assist with the investigation.
Farfetch is committed to protecting the integrity of every investigation, including protecting reporters and witnesses from harassment, intimidation, and retaliation. If you report an ethics concern, you must maintain confidentiality and not discuss your report or the investigation process with others.
Once the investigation is complete, the report is reviewed to ensure that all ethics concerns were thoroughly investigated. If the ethics concern is substantiated, Farfetch will take prompt and appropriate actions. Disciplinary and corrective action will be taken if necessary. Conclusions of the investigation may remain confidential though the investigation status will be communicated to the reporter.
What happens if I report an ethics concern through the phone hotline?
The Farfetch Ethics Hotline is operated by a third-party vendor that is independent from Farfetch. An agent will ask questions about your ethics concern and will submit a detailed report to Farfetch’s Investigations department for review and follow up. Callers will receive a unique, randomized number called a “Report Key” and will be asked to choose a password to follow up the report. Callers can check status using “Follow Up Report” or add more detail or answer questions by a company representative.
Without sufficient detail, it may be difficult or impossible for Farfetch to review and handle your ethics concern appropriately. Regardless of whether you choose to remain anonymous, your ethics concern will be kept confidential to the extent possible. Retaliation against anyone who reports an ethics concern is prohibited.
How will I receive a response to my ethics concern?
We will respond in a way that is most likely to be received by the person making the report. At the end of the online or phone hotline report, you will receive a Report Key and be asked to create a password. You can monitor progress on a previously submitted report or add questions using the Report Key and password. Farfetch shall acknowledge the receipt of concerns reported via email in a timely manner. Please note that Farfetch may not share the outcome of the investigation with you; however, you shall be informed about completion of the investigation.
What if I remember additional information about the incident after I file the report?
At the end of the web report or phone hotline report, you will receive a Report Key and be asked to create a password. You can click “Follow Up Report” and add any additional information for the previously submitted report. Any additional details can be submitted via an email, if original concerns were reported through email.
What if I lose my Report Key or forget the Password I created?
To ensure that security and confidentiality is maintained, if you lose your Report Key or password, you will need to file a new report. Mention in the new report that it is related to a report or question you previously submitted.
Will I be retaliated against for reporting an ethics concern?
Farfetch is committed to creating a work environment where everyone can report ethics concerns in good faith without fear of retaliation. Farfetch prohibits retaliation against anyone who makes a good faith report about a suspected or known ethics concern or participates in an investigation. Good faith means that you have made a genuine attempt to provide honest and accurate information, even if you are later proven to have been mistaken. Farfetch may discipline anyone who knowingly makes a false accusation or has acted improperly.
Retaliation includes any form of disadvantage, including giving unfair performance evaluations or limiting opportunities for work or training. Retaliating against anyone who has reported an ethics concern or participated in an investigation is also grounds for disciplinary action. Employees who believe they have experienced retaliation should report it to their manager, anyone in their management chain, the Farfetch Investigation department, or by using any of the Speak Up channels.
Should I only report known ethics concerns?
No. You should report both suspected and known ethics concerns with a good faith and no mala-fide intention.
Can I contact the Farfetch Ethics Hotline about general internal issues?
Farfetch provides various channels, including the Farfetch Ethics Hotline, for you to report ethics concerns. You should not use these channels: (i) to report emergency matters that require immediate notification. If you require emergency assistance, please contact your local emergency services, (ii) for any grievances you may have in relation to terms of employment. These matters should be raised with the People team through the usual channels, (iii) to settle personal disputes, or (iv) to make accusations which you know to be false (which may lead to disciplinary action).
Can I contact the Farfetch Ethics Hotline about general external stakeholder issues?
Farfetch provides various channels, including the Farfetch Ethics Hotline, for external stakeholders (including Customers, suppliers, and other third parties and individuals with whom we do business) to report ethics concerns. You should not use these channels to raise general support issues or complaints. These matters should be raised through the appropriate stakeholder support channels.
Will I be told if disciplinary or corrective action is taken regarding an ethics concern I reported?
Investigations and any disciplinary result or corrective action are confidential. Farfetch may provide you with this information where required by law or where it is appropriate to do so; however, since this is confidential information, you generally will not be provided with specific details regarding disciplinary or corrective action that may have resulted from your report. You will be informed when the investigation has been completed.
Is there any reward associated with reporting concerns?
Farfetch does not provide any monetary rewards.
What if a manager is involved in the violation? Will they get a copy of the report?
Reports submitted through the Farfetch Ethics hotline are only provided to the Farfetch investigation team and are not shared with the reporter’s manager. Farfetch will treat all disclosures of suspected wrongdoing in a confidential and sensitive manner and maintain your privacy.